Support

Support request

A problem with the installation of the software? A problem related to a bad configuration, a bug detected?

From full support to basic help, we are here to assist you. Fill out this online form to open a ticket with our technical support and let us guide you. A technical expert will get back to you shortly.

Name / First name *

Email *

Company *

Phone *

Type *

Incident (anomaly of use)

Production (setup, creation of new collections, modifications on the database...)

Subject *

Description *

Thank you for describing your problem precisely. You may also add a screenshot below.

Version

Phrasea V1

Phraseanet V4.0

Phraseanet V4.1

Phraseanet V3.8

Version prior to Phraseanet V3.8

Please indicate the release of your Phrasea/Phraseanet site. Don't know it? Please go to Phraseanet and click on the arrow on the right of the "Help" tab. You will find the number by clicking on "About". For V3.8 and prior, support requests only concern migration issues.

Attached file

URL of your Phrasea/net website

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